Chasebot ("Company", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in connection with our web-based WhatsApp chatbot product, Chasebot, and related services (the "Service"), including integrations with Google Calendar.

This Privacy Policy is subject to our separate Terms and Conditions and forms an integral part of your use of the Service.

1. INFORMATION WE COLLECT

We may collect the following information:

• Account Information: Name, email address, business WhatsApp number, and billing details.
• Usage Data: Log files, browser type, chatbot interactions, messages sent or received, and related metadata.
• Contact Data: Phone numbers of message recipients that you upload or interact with through the Service.
• Calendar Data: When you enable Google Calendar integration, we may access, read, and write your calendar data such as events, times, titles, and attendees based on the permissions you grant.
• User-Generated Content: Prompts, instructions, or materials used to customize or train the AI chatbot.

2. GOOGLE CALENDAR INTEGRATION

The Service provides integration with Google Calendar to support automated scheduling, appointment reminders, and event synchronization.

When you connect your Google account:

• We request only the permissions necessary to view, create, and edit calendar events.
• Calendar data is used solely to provide the requested functionality.
• We do not share calendar data with third parties except as necessary to operate the Service or as required by law.
• Google data is handled in accordance with Google's Privacy Policy, and access may be revoked at any time through your Google account settings.

Our use of Google data complies with the Google API Services User Data Policy, including Limited Use requirements.

3. LEGAL BASIS FOR PROCESSING

We process personal data based on:

• Performance of a contract (Terms and Conditions)
• Compliance with legal obligations under Indonesian law
• Legitimate business interests (service improvement, fraud prevention, security)
• Your consent for specific processing activities

4. HOW WE USE YOUR INFORMATION

We use your information to:

• Provide, maintain, and improve the Service
• Manage accounts and process transactions
• Enable Google Calendar integration features
• Improve AI systems using aggregated, non-identifiable data
• Communicate updates, billing information, and support notices
• Comply with legal requirements

5. SHARING AND DISCLOSURE

We do not sell or rent your personal data.

We may share information with:

• Third-party service providers (cloud infrastructure, payments, analytics, AI)
• Third-party platforms you enable (including WhatsApp and Google services)
• Legal authorities when required by law

All third parties must maintain confidentiality and use data only for authorized purposes.

6. DATA SECURITY

We implement reasonable technical and organizational safeguards including encryption and access controls. However, no system is completely secure. Internet transmission and third-party storage carry inherent risks beyond our control.

7. DATA RETENTION

We retain personal data as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. Google Calendar data is stored only as long as required for related functionality.

8. YOUR DATA PROTECTION RIGHTS

Under Indonesian law, you have the right to:

• Be informed about data processing
• Access and obtain copies of your personal data
• Correct inaccurate or incomplete data
• Request deletion or cessation of processing
• Withdraw consent
• Object to automated decision-making

Requests may be submitted using the contact details below.

9. CHILDREN'S PRIVACY

The Service is not intended for individuals under 18 years of age. We do not knowingly collect personal data from children.

10. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Changes become effective when published.

11. CONTACT INFORMATION

For questions or requests regarding this Privacy Policy, please contact:

Email: admin@edwinconsultants.com

12. GOVERNING LAW

This Privacy Policy is governed by the laws of the Republic of Indonesia. Disputes shall be resolved under the jurisdiction of Indonesian courts.